Animal Care & Control (ACC) is part of the Support Services Group of the Charlotte-Mecklenburg Police Department and currently consists of five units including: Field Operations, Animal Sheltering & Medical Services, Customer Service & Community Outreach, Communications, and Administrative Services. In addition to providing regulatory services that contribute to community public health and safety, ACC has many programs that focus on education, intake mitigation, pet management, adoption and animal health concerns.
ACC is dedicated to helping the people and pets of Charlotte & Mecklenburg County by providing a variety of medical and support services. ACC is also here to help educate the public about how to best care for animals and work to keep pets and people safe and together.
ACC is proud to be a Tier 1 level shelter under the Human Animal Support Services national organization model.
Adoption Policy
Bring your ID and form of adoption payment. Also remember to bring a leash/collar set for dogs, and/or carriers for cats and small pets.
You are more than welcome to check out the kennels and do not have to wait in line. When arriving, head toward the front desk, make a slight right, down the hall, and turn right. Both doors on the right are open for adoptable dogs. The first door is adoption; walk around the outside of the kennels in a giant loop to see everything we have. The second door is our lost kennels but there are dogs available for adoption and pre-adoption. Go around the outside of the kennels on both sides to see all the dogs. Go find your new friend!
When you find a pet, you are interested in meeting, take a picture of the kennel card (white or yellow paper hanging on the door) and head to the customer service desk (where you came in!). If there's a line, you'll need to wait in line.
Staff will provide any and all information we may have listed and then bring the pet to you. If there's more than one pet you'd like to see, make sure you provide the ID numbers to the customer service staff so they can give you info all at once and have you on the list to meet with a maximum of 2 pets, so you don't have to get back in line for a second greeting.
When you fall in love and ready to adopt, keep the pet in the room, and go back to the staff. If there's a line, you'll need to wait in line.
You'll need to provide your ID, phone number, and email address to complete the adoption process. From there staff will talk you through the rest of the paperwork. As long as the pet is spayed or neutered, they can go home same day! Otherwise, you'll adopt but they'll have to stay to get that done. Staff will let you know their surgery day and time of pickup.
Adopters visiting during regular shelter hours will have the right to complete the interaction and adoption process on a first come-first serve basis with no interruption from other adopters for the same pet.
All adopters in attendance at that time secure an equal position regardless of how early they arrived. If there are 2 or more adopters at the shelter at the same time, for the same pet, starting at 11am, then a priority order drawing will take place. The selected first adopter will have a determined amount of time to interact with the pet and make a decision about adoption. We encourage the other adopters to stay nearby in case the first adopter does not complete the adoption. We also encourage them to tour the other animals available for adoption while they are here.
In the best interest of assisting everyone before closing time, we will be stopping interactions 30 minutes before closing every day. If you wish to interact with any of our adoptable pets, please get to the shelter no later than 1 hour prior to closing so we can assist you with interaction and completing adoption paperwork.
If you an adoptable pet here, make sure you take a screen shot and/or have the 7-digit ID number written down to provide to the staff upon your arrival.
A lot of our adoptable pets have no background history, and no notes based on behavior around dogs, cats, kids, or house training. However, a lot of our volunteers know a little more about our dogs based on the walks they provide, and our fosters have the most knowledge about the dogs in their care. If you need assistance with finding the best match for you, your family, and lifestyle fill out our adopter profile form. We will send this form to our fosters and volunteers. If they feel they have found a match for you, they will contact you directly. This form is not meant for alerts when an animal you may be looking for comes into our shelter as we do not have the means to keep track of such information.
https://24petconnect.com/CLTAdopt?at=DOG
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